Contact information
Email is our primary support channel, and the quickest way to get a real answer. For better and faster help, write to assistance@rasalabs.in. WhatsApp messages are welcome too. We are a small team and do not currently take support calls.
01Email us: our best support channel
For anything at all, order status, returns, refunds, product questions or advice on how to use a product, write to assistance@rasalabs.in. This is where our full support team works, so it is the one channel where every request is tracked from start to finish.
Every query gets a reply within 24 hours. Refund and return decisions are shared within 1 business day.
02WhatsApp: messages only
Prefer to type on your phone? Message us on WhatsApp at +91 96826 40187. This is our only working number, and it receives WhatsApp messages only. It is not monitored for calls or SMS.
WhatsApp is checked through the day, but replies here can take longer than email, and anything involving your order or a refund still has to be handled over email. For better and faster help, write to assistance@rasalabs.in first.
03Why we don't take phone calls
Rasa Labs is run by a small team, and at our current capacity we are not able to offer telephone support. Rather than leave calls ringing or put you in a queue, we have put everyone on written support, where each request is logged, picked up quickly and followed through to a resolution.
It also means you have a written record of every promise we make, which is genuinely useful when a refund or replacement is involved. We will update this page if that changes.
04What to include in your message
Sending these with your first message usually means we can resolve everything in a single reply:
- Your order number, for example #1234
- The email address or phone number used to place the order
- What you need help with, in your own words
- Clear photos, if an item arrived damaged, defective or incorrect
05Where to send what
- Orders and delivery: tracking, address changes, delayed or missing parcels. Email us with your order number and we will chase the courier for you.
- Returns and refunds: handled over email only, so everything is documented. Full terms are on our Refund Policy page.
- Product questions: how to use a product, ingredients and routine advice. Ask us anything before you buy.
- Business and partnerships: wholesale, distribution, collaborations and press. Use the same email and add "Business" to your subject line.
06Company details
Rasa Labs is a brand owned and operated by Shahdhar Innovative Private Limited, a company registered in Srinagar, Jammu and Kashmir under the Companies Act, 2013.
| Legal entity | Shahdhar Innovative Private Limited |
|---|---|
| Brand | Rasa Labs (rasalabs.in) |
| Registered office | Ranger Stop, Khanyar Road, Srinagar 190002, India |
| CIN | U47912JK2023PTC014770 |
| GSTIN | 01ABLCS1883Q1ZR |
| Support email | assistance@rasalabs.in |
| +91 96826 40187 (messages only, no calls) | |
| Incorporated | 5 July 2023 |
| Grievance Officer | Sandhya Singh, reachable at assistance@rasalabs.in |
Write to assistance@rasalabs.in with "Grievance" in your subject line. Every grievance is acknowledged within 48 hours and resolved within one month of being received.
07Support hours
Our support desk runs Monday to Saturday. Messages that come in on a Sunday or a public holiday are picked up on the next working day. All times are India Standard Time (IST).
We are here to help
Email is the fastest way to reach us. Every query is answered within 24 hours. WhatsApp +91 96826 40187 takes messages only, no calls.
Rasa Labs is a brand of Shahdhar Innovative Private Limited. Ranger Stop, Khanyar Road, Srinagar 190002, India.