Privacy policy

Privacy Policy

Last updated: March 2026

Shahdhar Innovative Private Limited ("we", "our", "Rasa Labs") operates rasalabs.in. This Privacy Policy describes how we collect, use, and protect your personal information.

1. Information We Collect

  • Personal Information: Name, email, phone number, shipping and billing address
  • Payment Information: We do not store card details — payments processed via secure third-party gateways
  • Usage Data: Browser type, IP address, pages visited, referring URLs
  • Device Information: Device type, operating system

2. How We Use Your Information

  • To process and fulfill your orders
  • To send order confirmations, shipping updates, and delivery notifications
  • To respond to customer service inquiries
  • To send marketing communications (only if you have opted in)
  • To improve our website and product offerings
  • To comply with legal obligations under applicable Indian law

3. Sharing of Information

We do not sell or rent your personal data. We may share your information with:

  • Logistics partners (BlueDart, Delhivery, XpressBees, Ekart) for order fulfillment
  • Payment gateways for secure processing
  • Analytics providers (e.g. Google Analytics)
  • Legal authorities when required by law

4. Cookies

Our website uses cookies to enhance browsing experience and analyze traffic. You can disable cookies in your browser settings.

5. Data Security

We implement industry-standard security measures including SSL encryption.

6. Your Rights

  • Access the personal data we hold about you
  • Request correction of inaccurate data
  • Request deletion of your data (subject to legal obligations)
  • Opt out of marketing communications at any time

To exercise any of these rights, email us at assistance@rasalabs.in.

7. Children's Privacy

Our products and website are not directed at children under 18. We do not knowingly collect personal information from minors.

8. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date.

Contact

Shahdhar Innovative Private Limited
01, The Shahdhar Manzil, Ranger Stop - Khanyar Road, Srinagar – 190002, J&K, India
Email: assistance@rasalabs.in